F.A.Q.s

Frequently Asked Questions

General Travel Questions

  • Q: What is PetAirX?

    A: PetAirX is a private, pay-per-seat pet-dedicated air travel service that allows pets of all sizes to fly in-cabin alongside their owners. We specialize in providing a safe and stress-free travel experience for both pets and their humans.

  • Q: Where does PetAirX fly?

    A: We currently offer flights from Los Angeles, New York, Orlando, and Dallas, with new routes coming soon! Check our Routes & Destinations page for more information.

  • Q: Can I fly with more than one pet?

    A: Yes, you can bring multiple pets with you on our flights, provided they meet our pet travel requirements.

    One purchased seat entitles one human to bring one dog (any size) OR a maximum of two small dogs that weigh under 50 pounds each.

    If you have two dogs that each weigh 51 pounds or more, you will need to purchase two seats. This is to ensure the comfort and safety of everyone onboard.

Booking and Reservations

  • Q: How do I book a flight with PetAirX?

    A: Booking with PetAirX is simple! Visit our Book Now page, choose your preferred route, and follow the steps to book your seat. During booking, you'll need to review and agree to our Operator-Participant Agreement to confirm your reservation. You can find the full terms of this agreement here.

  • Q: Can I change or cancel my reservation?

    A: Yes, you can change or cancel your reservation, but please note that cancellations are subject to the terms outlined in the Operator-Participant Agreement. All reservations are non-refundable unless PetAirX (SPT) notifies you that your reservation was not accepted. In case of cancellation, no refund will be due unless a substitute participant is found. For full details, see Section 3 of the Agreement.

  • Q: Is my reservation confirmed once I book?

    A: Your reservation is not confirmed until full payment has been received. After reviewing your details, including pet information and travel documents, PetAirX will notify you via email to confirm your booking. Full payment must be made in accordance with the terms outlined in the Operator-Participant Agreement.

  • Q: Where do I make payments for my reservation?

    A: Payments must be made with a credit card through our website or by wire directly to PetAirX’s public charter depository account at CrossFirst Bank. For details on payments and confirmation, please refer to the Operator-Participant Agreement.

  • Q: What travel documents are required?

    A: A government-issued photo ID is required for travel, in addition to a health certificarte for your pet issued with-in 10 days of travel.

    It is your responsibility to ensure all required travel documents are current and valid. Missing or incorrect documentation may result in denied boarding.

    For more information on travel document requirements, please refer to Section 2 of the Operator-Participant Agreement.

Pet Safety and Comfort

  • Q: Can large dogs fly with PetAirX?

    A: Absolutely! Unlike commercial airlines, PetAirX welcomes dogs of all sizes in the cabin. No matter how large your dog is, they will fly by your side, not in cargo.

  • Q: Are there any breed restrictions?

    A: No, PetAirX does not have breed restrictions. We believe every well-behaved pet, regardless of breed, deserves to fly in comfort.

  • Q: What should I bring for my pet on the flight?

    A: We recommend bringing:

    A strong leash. Your pet must be on a leash and in their human's control at all times

    A muzzle (to be used only if necessary during the flight).

    Any comfort items your pet may need, like a favorite toy or blanket.

Pre-Flight and Check-In

  • Q: What time should I arrive at the airport?

    A: We recommend arriving at least 60 minutes before your scheduled departure time. This allows time for check-in, pet interaction assessments, and pre-flight relaxation in our lounge.

  • Q: What documentation is required for my pet to fly?

    A: Depending on your destination, you may need to provide vaccination records or a health certificate for your pet. We will send you a detailed list of any required documents after booking.

  • Q: Will my pet interact with other animals before the flight?

    A: Yes, during check-in, our staff will assess how your pet interacts with other animals in the terminal. This helps us arrange seating for a comfortable and stress-free experience for all passengers and pets.

In-Flight Experience

  • Q: Where will my pet sit during the flight?

    A: Your pet will sit in-cabin with you. Larger dogs will have ample space next to your seat, and small pets can remain in carriers by your feet.

  • Q: Are there safety protocols for pets during the flight?

    A: Yes, your pet’s safety is our top priority. In rare cases where a pet shows signs of stress or aggression, we may ask you to use the muzzle provided. Our flight crews are trained to handle pet-related situations calmly and professionally.

  • Q: What if my pet needs to use the bathroom during the flight?

    A: We recommend walking your pet before boarding. While our flights are designed to be as seamless as possible, for longer flights, please bring pee pads or other necessary items just in case.

Post-Flight and Arrival

  • Q: How does disembarkation work for pets?

    A: Just like for passengers, disembarkation is smooth and stress-free. Once you arrive, you and your pet will exit the aircraft quickly without the usual baggage delays of commercial flights.

  • Q: Will there be pet relief areas at the destination?

    A: Yes, we will provide information on pet-friendly relief areas at your destination airport. We recommend a short walk before heading off to your final destination.

Additional Questions

  • Q: Do you offer international flights?

    A: Not yet, but PetAirX is growing! We are working on expanding our services to include international routes in the near future.

  • Q: Can I bring a service animal or emotional support animal (ESA)?

    A: Yes, we welcome service animals and ESAs. Please let us know in advance if you are traveling with a service or emotional support animal so we can make any necessary accommodations.

  • Q: How do I contact PetAirX with further questions?

    A: You can reach us via the Contact Us page, by email, or through our live chat feature. We’re happy to answer any questions you have!